FAQs
FAQs
What is your shipping policy?
Shipping policy
For Domestic Orders - Within India.
The dispatch time is 12-14 Working Days
Delivery time ranges between 2-5 days after dispatch depending on where you are located. This time frame might be affected due to public holidays, natural calamities & other unavoidable circumstances.
For International Orders - Outside India.
The dispatch time is 12-14 Working Days
Delivery time is 8 -12 business days after dispatch depending on where you are located. This time frame might be affected due to public holidays, natural calamities & other unavoidable circumstances.
Any kind of custom charges are to be borne by the recipient and we are not responsible for any kind of government charges or duties if applicable in your country upon delivery.
These timelines for international shipments are estimates and are not guaranteed. If your country charges import fees, it may take longer to receive your package. We strongly recommend international customers to include their phone number at the end of their shipping address.
Commercial invoices will be marked as "Merchandise" and the value of the shipment will be marked as equal to the order amount. Shipments cannot be marked as gifts or marked at a price lower than the amount paid.
All international orders are non-refundable
VAT, GST or any other country duties/taxes/fees are not pre-paid for international orders or included in the shipping cost calculated at checkout and may be levied upon delivery. These additional charges for customs clearance must be fulfilled by the recipient. We have no control over these charges, nor can we predict what they may be.
What is your returns and exchange policy?
Return Policy:
At Toshani, we are committed to providing you with high-quality sustainable clothing. As a small business, we strive to maintain fairness and integrity in our operations. Therefore, we typically do not accept returns or issue refunds except under special circumstances. We analyze each situation individually to determine if it warrants an exchange or refund.
Conditions for Returns:
Damaged Products: If you receive a product that is already damaged, please contact us immediately upon receipt. We will assess the situation and may offer an exchange or refund depending on the nature and extent of the damage.
Special Circumstances: We understand that certain situations may arise that necessitate a return or refund. If you have a specific concern or complaint about your order, please reach out to us, and we will evaluate your case on an individual basis.
Shipping Damage: In rare cases where damage occurs during shipping, we will work with you to resolve the issue. If the damage is clearly caused by the shipping company and not due to mishandling upon receipt, we may process a refund for the affected items.
Process for Returns:
Contact Us: To initiate a return or report a damaged product, please contact our customer service team within 48 hours of receiving your order. You can reach us via email at shopwithtoshani@gmail.com or through our contact form on the website.
Provide Details: When contacting us, please provide your order number and details about the issue you are experiencing. Photos of any damage may be requested to assist in our assessment.
Evaluation: Our team will carefully review your case and determine the appropriate course of action based on the information provided.
Resolution: If your return or refund request is approved, we will provide you with further instructions on how to proceed. This may include returning the item(s) in question or processing a refund to your original payment method.
Note: We reserve the right to refuse returns or refunds if the product has been used, damaged due to improper handling, or does not meet the conditions outlined in this policy.
What makes your clothing store sustainable?
Our clothing store is committed to sustainability in various aspects. We use eco-friendly materials such as organic cotton, recycled polyester, and bamboo. Additionally, we prioritize ethical manufacturing processes, including fair wages and safe working conditions for workers.
Are your packaging materials sustainable?
Yes, we use recycled and biodegradable packaging materials whenever possible. We aim to minimize single-use plastics and encourage recycling among our customers.